Contact Information

Last updated: September 19, 2026

Contact Selovienne for help with product questions, sizing, orders, shipping, returns, refunds, payments, or privacy requests.

Customer Support

Email: support@selovienne.com

Phone: +1 (218) 346-7566

Business Contact Address:
Selovienne
145 1st Ave N
Perham, Minnesota 56573
United States

Customer Support Hours

Monday–Friday: 9:00 AM–5:00 PM Central Time (Minnesota)
Saturday and Sunday: Closed

Our support hours follow Minnesota local time: Central Standard Time (CST) or Central Daylight Time (CDT), depending on the season.

Messages received outside these hours will normally be reviewed on the next business day.

Order Cut-Off Time

Our order cut-off time is 9:00 PM Pacific Time (Los Angeles), Monday through Friday.

This follows Pacific Standard Time (PST) or Pacific Daylight Time (PDT), depending on the season.

Orders successfully placed and paid before the cut-off on a processing day may begin processing that day. Orders placed at or after the cut-off, or on weekends, normally begin processing on the next business day.

The cut-off does not guarantee same-day dispatch. Customer support hours are separate from the order cut-off time.

Information to Include

To help us assist you, please include:

• Your order number, if applicable;

• The email address used for your purchase;

• The product or items concerned; and

• A clear description of your question or issue.

For damaged, faulty, or incorrect items, photos of the item, packaging, and shipping label may help us investigate. Please provide them where reasonably possible.

Shipping and Tracking

We currently ship to Australia, Canada, France, Germany, Italy, the Netherlands, Portugal, Spain, the United Kingdom, and the United States, subject to delivery availability at checkout.

We offer free standard shipping on accepted orders, with no minimum purchase requirement.

Our typical timeframes are:

• Processing: 1–3 business days;

• Transit after dispatch: 7–15 business days; and

• Estimated total delivery: 8–18 business days.

These estimates are subject to payment confirmation, necessary verification, the order cut-off time, and possible holiday or carrier delays.

For tracking questions, delayed deliveries, or missing parcels, email support@selovienne.com with your order number. Please review our Shipping Policy for complete details.

Returns and Refunds

To request a return, email support@selovienne.com within 30 calendar days of delivery under our voluntary return policy.

Please contact us before mailing a parcel so that we can provide the applicable return address and instructions. The business contact address above is not confirmation of a walk-in return service or a parcel return destination.

For eligible non-defective returns, customers arrange the return label and pay the return postage. We cover reasonable return shipping costs for faulty, damaged, incorrect, or materially misdescribed products, as explained in our Return & Refund Policy.

We do not charge restocking fees or offer direct exchanges for different sizes, colors, or products. This does not affect replacement remedies for faulty or incorrect goods.

For eligible returns, we inspect the goods and issue the refund within 14 calendar days of receiving the return, including inspection and internal processing. Earlier or different statutory refund deadlines apply where required.

Your bank or payment provider may require additional time to credit the funds after we issue the refund.

Our voluntary return conditions do not limit mandatory consumer rights. Please review our Return & Refund Policy for complete information.

Payment Questions

For failed payments, duplicate charges, incorrect amounts, or refund questions, provide your order number and the transaction date and amount where available.

For your security, do not send full payment-card numbers, CVV codes, passwords, or one-time verification codes by email or contact form.

Privacy Requests

For questions about your personal information or to exercise an applicable privacy right, email support@selovienne.com.

Please use “Privacy Request” in the subject line where possible.

We may need to verify your identity before processing certain requests. Our Privacy Policy explains our data practices and applicable rights.

Complaints

If you have a concern about a product, delivery, refund, or customer-service experience, contact us with the relevant details.

We will review the issue and seek an appropriate resolution under our store policies and applicable law. Contacting us does not restrict your right to pursue other remedies available under applicable law.