Payment Policy

Last updated: September 19, 2026

This Payment Methods Policy explains payment options, checkout charges, payment verification, billing inquiries, and refunds for purchases made from Selovienne.

Please read it together with our Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. Accepted Payment Methods

Selovienne accepts the payment methods displayed and available during checkout.

Available options may vary depending on your location, billing address, checkout currency, device, and payment provider.

The options available for your order will be shown before you submit payment. We do not guarantee that every payment method is available for every customer or transaction.

Please use only a payment method that you are authorized to use.

2. Prices and Checkout Total

Before completing your purchase, you can review:

• The products and quantities selected;

• Product prices and applicable discounts;

• The checkout currency;

• Applicable taxes collected by Selovienne; and

• The total amount payable to Selovienne.

Please check these details before submitting your order.

We will not add optional products or services without your agreement or collect an additional amount for an order change without obtaining any required authorization.

Free Standard Shipping

We offer free standard shipping on all accepted orders to our supported destinations, with no minimum purchase requirement.

Our supported markets are:

• Australia;

• Canada;

• France;

• Germany;

• Italy;

• Netherlands;

• Portugal;

• Spain;

• United Kingdom; and

• United States.

Delivery availability depends on your address and the shipping services available at checkout.

We do not charge separate packaging, handling, or remote-area surcharges on accepted orders covered by our free standard shipping service.

3. Taxes, Duties, and Other Charges

Applicable taxes and duties collected by Selovienne will be displayed during checkout.

Cross-border shipments may be subject to import duties, taxes, or clearance charges that are not collected at checkout. Where applicable, these may be payable separately by the recipient according to destination-country requirements.

Relevant information about charges payable on delivery will be disclosed before purchase. Please review our Shipping Policy for further details.

Charges imposed independently by your bank or payment provider, including currency conversion or foreign transaction fees, are separate from amounts charged by Selovienne.

4. Currency and Exchange Rates

The currency applicable to your purchase will be displayed at checkout.

If your payment account uses a different currency, your bank, card issuer, or payment provider may apply its own exchange rate and conversion fees.

Please contact your provider if you need information about those charges.

Where currency conversion applies to a refund, the amount credited in your account currency may differ from the original debit because of exchange-rate changes or provider fees. This does not reduce the amount Selovienne is required to refund in the transaction currency.

5. Payment Processing and Security

Our store uses Shopify to support checkout, with payments processed by the payment providers available for your transaction.

Payment providers handle the payment credentials needed to authorize and process a purchase. Selovienne may receive transaction references, payment status, and limited payment-method information needed to manage orders and refunds.

Protecting Your Payment Information

Do not send the following through email, contact forms, or customer-support messages:

• Full payment-card numbers;

• CVV or card security codes;

• Online banking passwords;

• Account passwords; or

• One-time authentication or verification codes.

Complete any required authentication through the legitimate checkout or your payment provider’s authentication process.

Selovienne will not ask you to email full card numbers, CVV codes, banking passwords, or authentication codes.

Our Privacy Policy explains how we handle personal information.

6. Payment Authorization and Order Acceptance

When you submit an order, you authorize processing of the amount displayed at checkout.

Depending on the payment method, a transaction may initially appear as a pending authorization before it becomes a completed charge.

An authorization or successful payment does not, by itself, confirm dispatch or final order acceptance.

An automated order acknowledgment confirms that we received your order request. We accept your order when we send a dispatch confirmation or expressly confirm acceptance earlier, as described in our Terms of Service.

If an order cannot be accepted after payment has been collected, we will refund the applicable amount.

7. Payment Verification

We and our payment providers may perform reasonable checks to prevent fraud and unauthorized transactions.

If clarification is necessary, we may contact you to verify relevant order, billing, or delivery information.

We may temporarily pause fulfillment while a reasonable verification issue is investigated. If payment cannot be verified or appears unauthorized, we may decline or cancel the order where permitted by law.

If a cancelled order has already been charged, we will issue the applicable refund.

Verification requests will not require you to email sensitive payment credentials.

8. Failed or Declined Payments

A payment may fail because of:

• Incorrect billing or payment information;

• An expired payment method;

• Insufficient funds;

• Issuer or provider restrictions;

• Authentication requirements;

• Technical issues; or

• Security checks.

If payment fails, check your details, complete any legitimate authentication request, try another available payment method, or contact your bank or payment provider.

Before submitting another order, check whether you received an order confirmation or whether a completed charge appears in your account.

If you are unsure, contact support@selovienne.com so that we can help check your order status.

9. Pending Authorizations and Duplicate Charges

A pending authorization may temporarily reduce your available balance without representing a completed charge.

If an authorization is voided or expires, your bank or payment provider controls how quickly it disappears from your account.

If you believe you have been charged twice or charged an incorrect amount, email support@selovienne.com with:

• Your order number, if available;

• The email address used for the order;

• The transaction date and amount; and

• A description of the issue.

Do not include full card numbers or security codes.

We will investigate and correct confirmed billing errors as appropriate.

10. Refunds for Returned Products

Return eligibility and procedures are set out in our Return & Refund Policy.

We offer a 30-calendar-day voluntary return window for eligible products. We do not charge restocking fees. Return shipping responsibility depends on the reason for return and applicable law.

Refund Processing Time

For eligible returns from all supported countries, we will inspect the goods and issue the refund within 14 calendar days of receiving the return.

This period includes inspection and internal processing. It does not begin only after inspection or approval.

Where applicable law requires an earlier refund or a different starting point, including receipt of evidence that goods have been returned, we will follow that requirement.

Refund Method

Refunds are issued to the original payment method unless another method is required by law or expressly agreed with you where legally permitted.

We do not charge a fee for issuing a refund.

If the original payment method cannot receive the refund, contact us so that we can work with the payment provider to identify an appropriate solution.

Bank Posting Time

Your bank or payment provider may require additional time to credit the funds after we issue a refund.

This posting time is separate from Selovienne’s refund processing period.

If we have not issued your refund within the applicable period, contact us with your order number and return tracking details.

If the funds have not appeared after 15 business days from our refund confirmation, contact your payment provider and let us know so that we can help investigate. This follow-up period does not extend our refund processing commitment.

11. Cancelled Orders and Billing Corrections

If Selovienne cancels an order after collecting payment, we will issue the applicable refund promptly and within any legally required timeframe.

No product return is required for goods that were never dispatched.

If payment was only authorized and not captured, the authorization may instead be voided or released.

The 14-day processing period for returned products does not require customers to wait for a product return when the refund concerns an unshipped cancellation or a confirmed duplicate charge.

Customer cancellation requests are handled under our Terms of Service, Return & Refund Policy, and applicable statutory rights.

12. Payment Disputes

If you have a payment concern, you may contact us so that we can investigate and try to resolve it.

Contacting Selovienne does not remove or suspend any payment-dispute rights or deadlines provided by your bank, payment provider, or applicable law.

If a formal dispute is already open, we may coordinate with the payment provider to resolve it and avoid duplicate reimbursement.

13. Merchant and Payment-Provider Responsibilities

Banks and payment providers make their own authorization decisions and may apply independent authentication, security, and account procedures.

Selovienne remains responsible for its obligations concerning orders, applicable refunds, billing corrections, and customer support.

Using a third-party payment provider does not remove those obligations.

14. Related Policies

Please review our:

• Terms of Service;

• Return & Refund Policy;

• Shipping Policy; and

• Privacy Policy.

The Return & Refund Policy provides the detailed conditions for product returns and related refunds. The Shipping Policy explains delivery and import-charge arrangements.

Nothing in this Payment Methods Policy limits mandatory consumer rights.

15. Contact Information

For payment questions, failed transactions, incorrect charges, cancellations, or refund assistance, contact:

Selovienne Customer Support

Email: support@selovienne.com

Phone: +1 (218) 346-7566

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time (Minnesota; CST or CDT, depending on the season).
Saturday and Sunday: Closed.

Business Contact Address:
145 1st Ave N
Perham, Minnesota 56573
United States

Please do not send sensitive payment credentials with your inquiry.