Privacy policy

Privacy Policy

Last updated: September 19, 2026

Selovienne (“Selovienne,” “we,” “us,” or “our”) operates an online store focused on women’s clothing and related products.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our store, place an order, contact us, or otherwise use our website and related services (the “Services”).

Our store uses Shopify to provide ecommerce functionality.

We currently serve customers in Australia, Canada, France, Germany, Italy, the Netherlands, Portugal, Spain, the United Kingdom, and the United States. This policy also applies to personal information collected from visitors outside these shipping destinations.

1. Who Is Responsible for Your Information

Selovienne is responsible for personal information collected and used for the purposes described in this policy. Where applicable data protection law uses the term “controller,” Selovienne acts as controller for the processing it determines.

You can contact us at:

Email: support@selovienne.com

Phone: +1 (218) 346-7566

Business Contact Address:
145 1st Ave N
Perham, Minnesota 56573
United States

Shopify and other providers may have separate responsibilities for processing they undertake for their own purposes, as explained in their privacy policies.

2. Personal Information We Collect

The information we collect depends on your interaction with the Services and the features you use.

Contact and Delivery Information

This may include your name, email address, telephone number, billing address, shipping address, and delivery instructions.

Order and Transaction Information

This may include products purchased, sizes and colors selected, order totals, payment status, delivery details, order history, cancellations, returns, replacements, and refunds.

Payment Information

Payment providers process the payment details needed to complete your purchase. We may receive transaction references, payment status, payment method information, and limited card details such as the last four digits.

Please do not send full payment-card numbers, security codes, or banking credentials through customer-support channels.

Account Information

If you create or use a customer account, we may process information needed to identify you, authenticate access, and maintain your order history and preferences.

Device and Usage Information

Depending on the technologies used and your privacy choices, this may include your IP address, browser, operating system, device identifiers, approximate location, referral source, pages viewed, and interactions with products, the shopping cart, and checkout.

Communications and Return Evidence

We collect information you provide when contacting us, submitting a review, or requesting assistance. This may include messages, photographs, videos, and documents relating to an order or product issue.

Please avoid including unnecessary sensitive information in support requests or return photographs.

Marketing Preferences

Where applicable, we collect subscription choices, consent records, advertising preferences, and interactions with marketing communications.

3. Where Information Comes From

We collect information:

Directly from you when you shop, submit information, contact us, or exercise a privacy right;
Automatically through website operation, cookies, logs, and similar technologies; and
From providers involved in payment processing, ecommerce hosting, fraud prevention, fulfillment, delivery, analytics, or marketing, where those services are used.

If you provide another person’s details, such as a gift recipient’s address, please ensure you are entitled to provide them and share this policy where appropriate.

4. How We Use Information

We use personal information as necessary to:

Process payments and fulfill orders;
Arrange delivery and provide tracking updates;
Handle cancellations, returns, refunds, and product issues;
Respond to questions and provide customer support;
Operate customer accounts where available;
Maintain and secure the Services;
Detect and investigate fraud, unauthorized activity, and technical problems;
Understand and improve website performance and the shopping experience;
Send marketing communications where permitted;
Support advertising and measure its effectiveness where such tools are used and legally permitted;
Maintain accounting, tax, and transaction records;
Comply with legal obligations; and
Establish, exercise, or defend legal claims.

If information is necessary to process an order or verify a request and you do not provide it, we may be unable to complete that order or request. Optional marketing choices do not determine whether you can make a purchase.

5. Legal Bases for Processing

Where European Union or United Kingdom data protection law applies, we rely on the following legal bases as appropriate:

Contract: To take steps you request before a purchase and perform our obligations, including payment, delivery, and related support.
Legal obligation: To meet applicable tax, accounting, regulatory, and other legal requirements.
Legitimate interests: To secure our store, prevent fraud, manage our business, improve service, and handle disputes, provided these interests are not overridden by your rights.
Consent: Where required for marketing, cookies, or other optional processing.

Where consent is required, we will seek it before the relevant activity. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

We do not treat visiting our website or reading this policy as consent to optional tracking or marketing.

6. Cookies and Similar Technologies

Our store and its providers may use cookies, pixels, local storage, and similar technologies.

These technologies may support:

Shopping-cart and checkout functions;
Authentication and security;
Saved preferences;
Website performance and analytics; and
Advertising measurement or personalization, where enabled.

Where applicable law requires prior consent for non-essential technologies, they will be used only after that consent is obtained.

You may manage applicable choices through the privacy or cookie controls provided on our website. Browser settings may also allow you to block or delete cookies, although disabling essential cookies can affect checkout or other functions.

Withdrawing consent does not automatically delete cookies already stored on your device. You can remove those through your browser.

7. Marketing and Advertising Choices

Where we send promotional emails, you can unsubscribe using the link in the message or by contacting support@selovienne.com.

Unsubscribing from marketing does not stop necessary communications about orders, delivery, returns, refunds, or security.

If advertising tools are used, they may involve disclosing device identifiers and browsing activity to advertising providers. Depending on applicable law, these disclosures may constitute a “sale,” “sharing,” or processing for targeted advertising, even without monetary payment.

Where you have an applicable opt-out right, you may exercise it through the relevant website privacy controls or by contacting us.

Where legally required, we will recognize supported opt-out preference signals, such as Global Privacy Control, as requests to opt out of the activities covered by those signals.

Cookie and advertising choices may be specific to a browser or device and may need to be renewed after cookies are deleted.

8. How We Disclose Information

We disclose personal information where necessary for the purposes described in this policy to relevant categories of recipients, including:

Shopify and providers supporting our ecommerce store;
Payment processors and financial institutions;
Fulfillment providers, warehouses, carriers, and return-service providers;
Hosting, software, customer-support, security, and fraud-prevention providers;
Analytics or advertising providers where those services are used, subject to applicable requirements and your choices;
Professional advisers, including accountants, insurers, and legal advisers;
Authorities or other parties where disclosure is legally required or necessary to establish, exercise, or defend legal rights; and
Parties involved in a proposed or completed business transaction, such as a merger or sale, subject to appropriate safeguards.

Providers acting on our behalf are subject to appropriate contractual restrictions and protection requirements where required by law.

If you submit a public review, the information you choose to include may be visible to others. Private support messages and return evidence are not treated as permission to publish that material in advertising.

9. Shopify

Shopify hosts our store and processes information needed to provide ecommerce services.

For processing performed on our behalf, Shopify acts according to the applicable arrangements with us.

Depending on the Shopify features you use and the services enabled on our store, Shopify may also process certain information for its own purposes under its privacy policies.

If Shopify Network Intelligence or related enhanced services are enabled, Shopify may use information from interactions with our store together with information from other Shopify merchants to provide those services, subject to applicable requirements and privacy choices.

You can learn more through:

Shopify Privacy Policy: https://www.shopify.com/legal/privacy
Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers
Shopify Privacy Portal: https://privacy.shopify.com/

10. International Processing and Transfers

Selovienne operates from the United States. Our providers may process personal information in the United States and other countries.

Shipping destinations do not determine where information is stored or processed. Information may be transferred outside your country, including outside the European Economic Area or United Kingdom.

Where applicable law restricts a transfer, we will use the required safeguards or a legally permitted transfer mechanism. Depending on the circumstances, this may involve an applicable adequacy decision, approved contractual clauses, and supplementary safeguards where necessary.

You may contact us to request information about safeguards relevant to your personal information, subject to appropriate protection of confidential information.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

Retention depends on factors including:

Whether an order, account, inquiry, or dispute remains active;
Return, refund, and product-remedy obligations;
Applicable accounting, tax, and recordkeeping requirements;
Fraud-prevention and security needs; and
Applicable limitation periods and legal claims.

Marketing records are retained as appropriate to your preferences. We may retain limited suppression information to respect an unsubscribe request.

Our 30-day voluntary return window and 14-day refund processing commitment are service timeframes, not personal information retention periods.

When information is no longer needed, we will delete it, anonymize it, or otherwise dispose of it securely in accordance with applicable requirements.

12. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

No website, transmission method, or storage system is completely secure.

Please keep account credentials confidential and contact us if you suspect unauthorized activity involving your account or order.

13. Your Privacy Rights

Depending on your location, the processing involved, and whether a particular law applies, you may have rights to:

Obtain information about our processing;
Access personal information we hold about you;
Correct inaccurate or incomplete information;
Request deletion;
Restrict or object to certain processing;
Receive a portable copy of certain information;
Withdraw consent;
Opt out of sale, sharing, or targeted advertising;
Exercise rights concerning certain automated decisions; and
Complain to an appropriate privacy authority.

To submit a request, email support@selovienne.com. Using “Privacy Request” in the subject line will help us identify it.

We may request information reasonably necessary to verify your identity or an authorized representative’s authority. We will not request unnecessary sensitive information.

We will respond within the period required by applicable law and explain any lawful limitation or refusal. Where an appeal right applies, you may contact us with “Privacy Appeal” in the subject line.

We will not unlawfully discriminate against you for exercising privacy rights.

14. Information for Customers in Different Regions

European Economic Area and United Kingdom

Where the GDPR or UK GDPR applies, you may exercise the applicable rights described above, including objecting to direct marketing and certain processing based on legitimate interests.

You may complain to the relevant supervisory authority, including the authority in your place of habitual residence, workplace, or the location of an alleged infringement.

For UK concerns, the authority is the Information Commissioner’s Office: https://ico.org.uk/

You do not need our permission to contact an authority.

United States

Where an applicable state privacy law covers our processing, eligible residents may exercise the rights provided by that law, including applicable access, correction, deletion, portability, and opt-out rights.

Additional rights, including authorized-agent requests, appeals, or limits on certain uses of sensitive information, may apply depending on the law and circumstances.

Canada

Where applicable, you may request access to and correction of your personal information and withdraw consent, subject to legal or contractual restrictions.

You may raise concerns with us or the relevant Canadian federal or provincial privacy authority.

Australia

Where the Australian Privacy Act applies, you may request access to and correction of personal information and make a complaint about its handling.

Please contact us with details of your concern so that we can investigate. You may also contact the Office of the Australian Information Commissioner where applicable.

15. Children’s Privacy

Our store is intended for a general adult audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. Where local law requires a higher age threshold or parental authorization for particular processing, we will follow those requirements.

If you believe a child has provided information in circumstances requiring deletion or parental authorization, please contact us so that we can investigate and take appropriate action.

16. Third-Party Links

Our Services may contain links to independent websites or services.

Those services have their own privacy practices. Please review their policies when interacting with them.

This section does not remove our responsibilities for information we disclose or providers acting on our behalf.

17. Changes to This Policy

We may update this policy to reflect changes to our Services, processing practices, or legal requirements.

The revised version will be posted with an updated “Last updated” date. Where required, we will provide additional notice or obtain consent before making relevant changes.

18. Contact Us

For privacy questions, requests, or complaints, contact:

Privacy Contact — Selovienne