Shipping Policy

Last updated: September 19, 2026

This Shipping Policy explains shipping destinations, costs, order processing, tracking, and delivery for purchases made from Selovienne.

1. Shipping Destinations

We currently offer standard shipping to:

• Australia;

• Canada;

• France;

• Germany;

• Italy;

• Netherlands;

• Portugal;

• Spain;

• United Kingdom; and

• United States.

We do not currently offer shipping outside these countries.

Availability within a supported country may depend on the delivery address, postal code, carrier services, and local restrictions.

Please enter your complete shipping address at checkout to confirm availability. If no shipping option is available for your address, we are currently unable to deliver there.

2. Shipping Costs

Free Standard Shipping

Selovienne offers free standard shipping on all accepted orders to supported destinations, with no minimum purchase requirement.

We do not charge separate packaging, handling, or remote-area surcharges on orders accepted under this service.

Applying a discount does not, by itself, remove an order’s eligibility for free standard shipping.

Customs and Import Charges

Cross-border shipments may be subject to customs duties, import taxes, or clearance charges.

Checkout will show taxes and duties collected by Selovienne, where applicable. Amounts not collected at checkout may be payable separately by the recipient where permitted by applicable law.

These charges are separate from our free shipping service. Applicable information about charges payable on delivery will be disclosed before purchase.

3. Order Cut-Off Time and Customer Support Hours

Order Cut-Off Time

Our standard order cut-off time is:

Monday–Friday, 9:00 PM Pacific Time (Los Angeles).

The cut-off follows Los Angeles local time: Pacific Standard Time (PST, UTC−08:00) or Pacific Daylight Time (PDT, UTC−07:00), depending on the season.

For order cut-off purposes, the time and day of the week are determined using Los Angeles local time.

Orders successfully placed and paid before 9:00 PM on a processing day may begin processing that day.

Orders placed at or after 9:00 PM, or on Saturdays or Sundays, normally begin processing on the next business day.

The cut-off determines when processing may begin. It does not guarantee same-day dispatch.

Customer Support Hours

Our customer support hours are:

Monday–Friday, 9:00 AM–5:00 PM Central Time (Minnesota).

Customer support hours follow Minnesota local time: Central Standard Time (CST, UTC−06:00) or Central Daylight Time (CDT, UTC−05:00), depending on the season.

Customer support is closed on Saturdays and Sundays. Messages received outside support hours will normally be reviewed on the next business day.

Customer support hours are separate from the order cut-off time. Orders may be placed online outside support hours.

4. Order Processing

Our typical order processing time is:

1–3 business days.

Processing includes order and payment verification, product preparation, quality checks, packaging, and handover to the carrier.

The processing estimate begins after successful payment confirmation and completion of any necessary order or address verification, subject to the order cut-off time above.

Business days are Monday through Friday. Weekends are not counted.

Public holidays affecting fulfillment operations may delay processing. If we become aware of a substantial delay affecting your order, we will contact you.

If additional information is needed, we will contact you using the details provided at checkout.

5. Estimated Delivery Time

Our typical timeframes for all supported destinations are:

Stage	Estimated Time
Order processing	1–3 business days
Standard shipping after dispatch	7–15 business days
Total estimated delivery	8–18 business days

The total estimate includes processing and transit time. It is measured from successful payment confirmation, subject to necessary verification, the order cut-off time, and non-business days.

Business days are Monday through Friday. Public holidays affecting fulfillment, transportation, customs, or local delivery may extend the estimate.

These timeframes are estimates, not guaranteed delivery dates, unless we expressly agree otherwise.

Delays may result from:

• Customs inspections;

• Carrier disruptions;

• Severe weather;

• Public holidays;

• Peak shopping periods;

• Transportation interruptions;

• Local delivery restrictions; or

• Incorrect or incomplete address information.

Delivery estimates do not limit statutory rights relating to late or undelivered orders.

6. Order Confirmation and Tracking

After placing an order, you will normally receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, we will send a shipping confirmation.

Where tracking is available, this confirmation will include a tracking number, tracking link, or other shipment details.

Tracking updates may take approximately 24–48 hours after dispatch to appear.

If you cannot locate your confirmation or tracking information, check your spam folder or contact support@selovienne.com with your order details.

7. Multiple Items and Separate Shipments

An order containing multiple items may arrive in separate parcels because of product availability, fulfillment arrangements, package size, or carrier requirements.

You will not be charged additional shipping fees solely because we divide an order into separate shipments.

Where available, we will provide tracking information for each parcel.

If an item is delayed or unavailable, we will contact you and arrange an appropriate resolution. We will not substitute a different item without your agreement.

8. Delivery Address and Order Changes

Please provide complete and accurate delivery information, including:

• Recipient name;

• Street address and building number;

• Apartment, suite, or unit number, where applicable;

• City;

• State, province, or region, where applicable;

• Postal or ZIP code;

• Country;

• Contact telephone number; and

• Email address.

If you notice an address error, contact support@selovienne.com as soon as possible.

We will make reasonable efforts to update an order before dispatch. Changes may not be possible once fulfillment has progressed or the parcel has been handed to the carrier.

If a requested change would result in an additional charge, we will explain it and obtain your agreement before proceeding.

9. Customs and International Delivery

Shipping to a supported country may involve international transportation and customs processing.

Our United States business contact address does not mean that every order is dispatched from that address.

Customs authorities may request information, inspect parcels, or assess duties and taxes. Please respond to legitimate customs or carrier requests where needed to complete delivery.

If a customs issue affects your shipment, contact us so that we can assist where possible.

If a parcel is refused or returned because of unpaid import charges, we will review the circumstances and explain the applicable resolution under our Return & Refund Policy and mandatory consumer law.

We will not automatically treat a returned parcel as forfeiting all refund rights.

10. Delayed Deliveries

If your order has not arrived within the estimated delivery period, email support@selovienne.com with your order number.

We will review tracking information and contact the carrier or fulfillment provider where appropriate.

If we become aware of a substantial delay, we will communicate the available information and explain the options applicable to your order.

Nothing in this policy removes your right to cancel or obtain another remedy where applicable law provides one for delayed delivery.

11. Lost or Missing Parcels

If tracking appears stalled, indicates a possible loss, or shows delivery when you have not received the parcel, please contact us.

Where practical, check whether the parcel was received by another household member, building reception, or a location identified by the carrier.

We will investigate with the relevant provider. A tracking status marked “delivered” does not, by itself, prevent you from raising a genuine non-delivery claim.

If a parcel is confirmed lost or cannot reasonably be located, we will provide an appropriate resolution, including a replacement or refund as required by the circumstances and applicable law.

12. Damaged or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, faulty, or different from what you ordered, contact support@selovienne.com.

Where available, include:

• Your order number;

• A description of the problem;

• Photos or videos of the item;

• Photos of the packaging; and

• A photo of the shipping label.

Keeping packaging may help an investigation, but missing packaging does not automatically remove your statutory rights.

We will provide an appropriate remedy under our Return & Refund Policy and applicable law.

13. Failed Delivery and Returned Parcels

A parcel may be returned if an address is incomplete, delivery cannot be completed, or the recipient does not collect it within the carrier’s collection period.

If this happens, contact us to discuss the available options.

Any proposed reshipping charge or other deduction will be explained before you agree to it and will apply only where permitted by law.

If delivery fails because of an error by Selovienne, we will arrange an appropriate resolution without requiring you to bear the cost of correcting our error.

14. Returns and Refunds

For return eligibility, return postage, product issues, and refund processing, please review our Return & Refund Policy.

Free outbound shipping does not mean that all return shipping is free. Return shipping responsibility depends on the reason for return and applicable law.

This Shipping Policy supplements mandatory consumer rights and does not replace them.

15. Contact Information

For questions about shipping, tracking, delivery delays, or missing parcels, contact:

Selovienne Customer Support

Email: support@selovienne.com

Phone: +1 (218) 346-7566

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time (Minnesota; CST or CDT, depending on the season).

Order Cut-Off Time:
Monday–Friday, 9:00 PM Pacific Time (Los Angeles; PST or PDT, depending on the season).

Business Contact Address:
145 1st Ave N
Perham, Minnesota 56573
United States

For product returns, please contact us to obtain the applicable return address and instructions before mailing a parcel.