Terms of Service

Last updated: September 19, 2026

Welcome to Selovienne. These Terms of Service (“Terms”) govern your use of our online store and purchases of products offered through it.

“Selovienne,” “we,” “us,” and “our” refer to the Selovienne store. Our store focuses on women’s clothing and related fashion products.

Please read these Terms before placing an order. Nothing in these Terms excludes or restricts consumer rights or obligations that cannot legally be excluded or restricted.

1. Store and Contact Information

For questions about products, orders, or these Terms, contact:

Selovienne Customer Support

Email: support@selovienne.com

Phone: +1 (218) 346-7566

Business Contact Address:
145 1st Ave N
Perham, Minnesota 56573
United States

This is our business contact address. Please follow the instructions in our Return & Refund Policy before mailing any product return. Listing this address does not indicate that we offer walk-in shopping or in-person returns.

Our online store uses Shopify to support ecommerce functions. Selovienne remains responsible for purchases made from our store and related customer service.

2. These Terms and Our Store Policies

The following policies provide additional information relevant to your purchase:

• Shipping Policy: Delivery destinations, shipping charges, processing times, delivery estimates, and tracking.

• Return & Refund Policy: Return eligibility, procedures, costs, cancellation rights, and refund processing.

• Privacy Policy: How personal information is collected, used, disclosed, and protected.

Product descriptions, applicable promotional terms, and information displayed before checkout also form part of the relevant purchase information.

If these Terms conflict with a subject-specific policy, the more specific provision applies to that matter, subject to mandatory law. Nothing in our policies removes rights that applicable law gives you.

3. Eligibility and Customer Information

To place an order, you must be legally capable of entering into the purchase contract or have any authorization required by applicable law.

Please provide accurate and complete contact, delivery, billing, and payment information.

If you discover an error in your order details, contact us promptly. We will make reasonable efforts to help, but changes may become difficult once fulfillment or shipment begins.

If you use a customer account, keep its access credentials confidential and notify us if you suspect unauthorized access.

4. Products, Sizing, and Descriptions

We aim to provide clear and accurate descriptions of our clothing, including available sizes, colors, materials, and care instructions.

Choosing a Size

Please check the size guide and measurements provided for the particular product. Sizing may differ between styles, so a size selected for one item may not fit identically in another.

Any measurement tolerances stated on a product page apply to that item. This does not excuse a material difference between the product supplied and its description.

Product Appearance

Lighting, photography, and screen settings can affect how colors and textures appear. We make reasonable efforts to represent products accurately.

These display differences do not remove your rights if an item is faulty, incorrect, or materially misdescribed.

Availability

Products and options are subject to availability. If an ordered item becomes unavailable, we will contact you and arrange an appropriate resolution.

We will not substitute a different product, size, or color without your agreement.

5. Prices, Currency, and Charges

The applicable price and currency will be displayed before you complete your purchase.

Checkout will show the amounts collected by Selovienne, including applicable discounts, taxes, and shipping charges.

Please review the order total before submitting payment. We will not add optional products or services to your order without your agreement.

Prices and promotions may change for future orders. Such changes do not retrospectively increase the price of an accepted order.

If your payment account uses a different currency, your bank or payment provider may apply its own conversion rate or fees. Those charges are separate from amounts collected by Selovienne.

Import Charges

Where an order involves cross-border shipping, customs duties, import taxes, or clearance charges may apply.

Our Shipping Policy and relevant checkout information explain how applicable import charges are handled. Any amount not collected by Selovienne may be collected separately by the relevant authority or carrier where permitted by law.

6. Placing and Accepting an Order

Before submitting an order, you can review the selected items, delivery details, and displayed total.

By submitting the order, you request to purchase those items and authorize payment of the displayed amount.

An automated acknowledgment confirms that we received your order. Unless it expressly states otherwise, it is not a separate confirmation of dispatch or final acceptance.

We accept your order when we send a dispatch confirmation or expressly confirm acceptance earlier.

Before acceptance, we may decline an order for a legitimate reason, such as:

• An unavailable product;

• Failed or unverifiable payment;

• Reasonable evidence of fraud or unauthorized use;

• An unsupported delivery address; or

• A material pricing or listing error.

If a correction would change the product or price, we will not charge a higher amount or send an alternative without your agreement.

If we cancel an order after collecting payment, we will refund the applicable amount promptly and within any legally required timeframe.

Any cancellation after acceptance remains subject to the contract and applicable consumer law.

7. Payment and Verification

Available payment methods are shown at checkout. Availability may depend on your location, currency, device, or payment provider.

You must be authorized to use the payment method you select.

A payment authorization may appear as pending before the payment is completed. Your bank or payment provider determines how pending authorizations appear and when released authorizations disappear.

We may carry out reasonable checks to verify an order or investigate suspected unauthorized payment. Any request for information will be limited to what is reasonably necessary.

Do not send full card numbers, CVV codes, passwords, or one-time authentication codes to customer support.

If a transaction appears incorrect or duplicated, contact us with your order number, transaction date, and amount.

8. Shipping and Delivery

Our current supported markets are:

• Australia;

• Canada;

• France;

• Germany;

• Italy;

• Netherlands;

• Portugal;

• Spain;

• United Kingdom; and

• United States.

Delivery availability may vary by address, postal code, product, and carrier service. Available shipping options are shown during checkout.

Shipping charges, processing times, and delivery estimates are described in our Shipping Policy and the information provided for your order before purchase.

An estimated delivery date is not a guaranteed date unless we expressly agree otherwise. However, describing a date as an estimate does not remove statutory delivery obligations or remedies for late delivery.

If your parcel is delayed, appears lost, or arrives damaged, contact us so that we can investigate and arrange an appropriate resolution.

A carrier’s tracking status does not by itself remove your right to raise a genuine non-delivery complaint.

9. Order Changes and Cancellations

Contact support@selovienne.com as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to assist before fulfillment advances. Once an order has shipped, stopping or redirecting the parcel may not be possible.

An inability to stop shipment does not remove an applicable statutory cancellation right. Where relevant, you may notify us of cancellation and return the goods under the applicable procedure.

If Selovienne cancels an unshipped order for which payment was collected, you do not need to return goods to receive the applicable refund.

10. Returns, Refunds, and Product Problems

Our Return & Refund Policy explains any voluntary return window, product-condition requirements, return method, postage responsibilities, and refund processing commitment.

Please review that policy before purchasing and follow its instructions when requesting a return.

For ordinary preference returns, such as choosing a different fit or color, the published voluntary return conditions apply.

Those conditions do not override rights concerning faulty, damaged, incorrect, or misdescribed goods.

If a product has a problem, contact us with your order details and a description. Photos may help us investigate, but we will not impose unreasonable evidence requirements that prevent you from exercising a legal right.

Any repair, replacement, refund, or return-cost responsibility will be determined in accordance with our published policy and applicable law.

11. Mandatory Consumer Rights

Any voluntary return service we offer supplements mandatory consumer protections.

Where applicable:

• Consumers in the European Union and United Kingdom have statutory rights concerning cancellation of eligible distance purchases and goods that do not conform to the contract.

• Australian consumers retain applicable guarantees and remedies under the Australian Consumer Law.

• Consumers in Canada and the United States retain applicable federal, provincial, territorial, and state protections.

A voluntary return deadline does not shorten a statutory guarantee or the period during which a legal remedy may be available.

You do not waive mandatory rights by placing an order, accepting these Terms, or contacting customer support.

12. Reviews and Customer Content

You may submit reviews or other content where the website offers that functionality.

Please submit only content that you have the right to share and that reflects your honest experience.

You must not post unlawful material, confidential information belonging to another person, malicious code, or content that infringes intellectual property or privacy rights.

For content you intentionally submit for public display, you permit us to host and display it in connection with the relevant store feature. You retain ownership of your content.

Private support messages, return photographs, and personal documents are not permission for us to use them in public advertising.

We may moderate content for legitimate reasons, such as spam, abuse, privacy violations, or irrelevant material. A review will not be removed solely because it expresses a negative opinion.

13. Intellectual Property

Store content, including original text, graphics, photographs, branding, and layouts, belongs to its respective rights holders or is used with permission.

You may use the website for personal shopping and other uses permitted by law.

You may not reproduce or commercially exploit protected content without authorization, except where an applicable legal exception permits it.

References to third-party brands do not imply an affiliation or authorization unless expressly stated.

14. Acceptable Website Use

You must not:

• Attempt unauthorized access to accounts or systems;

• Interfere with website security or checkout;

• Introduce malware or harmful code;

• Use another person’s payment or identity information without authorization;

• Collect others’ personal information unlawfully;

• Submit fraudulent orders; or

• Use the Services for other unlawful purposes.

We may restrict access where reasonably necessary to address misuse or security threats. Restrictions do not remove rights relating to legitimate purchases or refunds already owed.

15. Privacy and Third-Party Services

Our Privacy Policy explains our handling of personal information.

Shopify, payment providers, carriers, and other service providers may assist with store operations. Some services may also have their own terms and privacy policies.

Links to independent websites do not mean we control their content or practices.

Using third-party providers does not remove Selovienne’s obligations to you as the seller.

16. Website Availability and Responsibility

We aim to keep the website accurate and operational, but temporary interruptions or technical errors may occur.

We may perform maintenance or make reasonable changes to website features. These changes do not retrospectively alter accepted orders.

We remain responsible for our contractual obligations and any liability imposed by applicable law.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot be limited, or any other liability that cannot legally be excluded.

These Terms do not disclaim responsibility for supplying goods that meet applicable legal requirements.

17. Events Outside Our Reasonable Control

Severe weather, transport disruption, infrastructure failures, government measures, or similar events may affect performance.

If an event materially affects your order, we will take reasonable steps to reduce its impact, communicate relevant information, and provide an appropriate resolution.

Such events do not automatically remove your rights to cancel, obtain a refund, or exercise another remedy under applicable law.

18. Complaints, Applicable Law, and Disputes

Please send complaints to support@selovienne.com with your order number and the relevant details.

We will review the issue and seek an appropriate resolution. Contacting us is not a prerequisite to exercising rights where applicable law allows you to use another remedy directly.

Applicable law and the courts with jurisdiction are determined by the relevant legal rules, including mandatory protections in your country of residence.

Nothing in these Terms requires you to bring a consumer claim exclusively in Minnesota, waive mandatory protections, or give up access to a court or regulator available under applicable law.

19. Changes to These Terms

We may update these Terms for future website use and purchases. The revised version will display an updated date.

The terms and purchase information applicable when an order was accepted continue to govern that order, unless a change is required by law or validly agreed with you.

Where required, we will provide additional notice of relevant changes.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

20. Contact Us

Selovienne Customer Support

Email: support@selovienne.com

Phone: +1 (218) 346-7566

Business Contact Address:
145 1st Ave N
Perham, Minnesota 56573
United States

For product returns, please follow our Return & Refund Policy and obtain the applicable return instructions before mailing a parcel.