About Selovienne

Selovienne is an online fashion store focused on women’s clothing.

We aim to make shopping for your wardrobe straightforward, with clear product information, transparent purchase terms, and accessible customer support—from choosing a size to receiving your order.

Our Approach to Fashion

Clothing is personal. The right piece should suit your style, your plans, and the way you like to dress.

At Selovienne, our focus is on helping you explore women’s clothing and make informed choices. Please review each product’s description, available colors, size information, materials, and care instructions where provided.

Fit can vary between styles, so we recommend checking the individual product’s size guide before ordering.

We work to represent products accurately in our photographs and descriptions. Lighting and screen settings may affect how colors appear, but this does not change your rights if an item is faulty or materially different from its description.

Where We Ship

We currently serve customers in:

• Australia;

• Canada;

• France;

• Germany;

• Italy;

• Netherlands;

• Portugal;

• Spain;

• United Kingdom; and

• United States.

Delivery availability depends on your address and the shipping services available at checkout.

Free Standard Shipping

We offer free standard shipping on all accepted orders, with no minimum purchase requirement.

Our typical delivery timeframes are:

• Order processing: 1–3 business days;

• Transit after dispatch: 7–15 business days; and

• Estimated total delivery: 8–18 business days.

These estimates are subject to payment confirmation, any necessary verification, and our order cut-off time. Business days are Monday through Friday. Public holidays, customs processing, and carrier disruptions may affect delivery.

Our order cut-off is 9:00 PM Pacific Time (Los Angeles), Monday through Friday, following PST or PDT depending on the season.

Orders placed at or after the cut-off, or on weekends, normally begin processing on the next business day. The cut-off does not guarantee same-day dispatch.

Please review our Shipping Policy for tracking information, delivery conditions, and applicable customs or import charges.

Returns and Refunds

We offer a 30-calendar-day voluntary return window from delivery for eligible items.

For non-defective returns, clothing should remain in new, unused condition. Reasonable trying on to assess fit is permitted, provided the item remains clean, undamaged, unwashed, and suitable for resale.

Returns are made by mail. Please contact us before sending a parcel so that we can provide the applicable return address and instructions.

For ordinary change-of-mind or preference returns, customers arrange the return label and pay the return postage. We cover reasonable return shipping costs for faulty, damaged, incorrect, or materially misdescribed products.

We do not charge restocking fees or offer direct exchanges for different sizes, colors, or products. To obtain a different item, please return the eligible original product and place a separate order. This does not affect replacement remedies for faulty or incorrect goods.

For eligible returns, we inspect the goods and issue refunds within 14 calendar days of receiving the return, including inspection and internal processing. Earlier or different statutory deadlines apply where required. Your payment provider may need additional time to credit the funds.

Our voluntary return arrangements do not limit mandatory consumer rights. Please review our Return & Refund Policy for complete details.

Customer Support

We can help with product and sizing questions, order updates, shipping, returns, refunds, payments, and privacy requests.

Our support hours are:

Monday–Friday, 9:00 AM–5:00 PM Central Time (Minnesota).
Saturday and Sunday: Closed.

Support hours follow CST or CDT, depending on the season. Messages received outside these hours will normally be reviewed on the next business day.

Customer support hours are separate from our order cut-off time.

Our Online Store

Our store uses Shopify to support its ecommerce functions. Available payment methods and the applicable currency are displayed at checkout.

Selovienne remains responsible for customer service and its obligations relating to orders placed with our store, including fulfillment arrangements, eligible returns, and refunds.

Our business contact address does not mean that every order is dispatched from that location.

Contact Selovienne

Email: support@selovienne.com

Phone: +1 (218) 346-7566

Business Contact Address:
145 1st Ave N
Perham, Minnesota 56573
United States

Please contact us for return instructions before mailing a product. This address is provided for business correspondence and does not indicate a walk-in shopping or return service.

We aim to provide clear information and helpful support throughout your shopping experience. For complete purchasing details, please review our Shipping Policy, Return & Refund Policy, Payment Methods Policy, Privacy Policy, and Terms of Service.