Return & Refund Policy

Last updated: September 19, 2026

At Selovienne, we want you to feel confident shopping for clothing online. This Return & Refund Policy explains our return conditions, return procedures, shipping responsibilities, and refund timelines.

This policy applies to purchases delivered to Australia, Canada, France, Germany, Italy, the Netherlands, Portugal, Spain, the United Kingdom, and the United States.

We accept eligible returns for both defective and non-defective products. Our voluntary return window is 30 calendar days from delivery, subject to the conditions below.

Nothing in this policy limits mandatory consumer rights. Rights relating to faulty, damaged, incorrect, or misdescribed goods may apply beyond our voluntary return window.

1. Our 30-Day Return Policy

To request a return under our voluntary policy, contact support@selovienne.com within 30 calendar days after receiving your order.

Please include your order number or other proof of purchase and identify the items you wish to return.

For orders delivered in separate parcels, the voluntary return window for each item begins when that item is delivered. Where statutory cancellation rules provide a different starting date, those rules apply.

2. Condition of Non-Defective Returns

For change-of-mind, sizing, color, or other preference returns, products should remain in new, unused condition.

Items should:

• Be unused beyond what is reasonably necessary to inspect or try them on;

• Not have been worn for general use, washed, altered, or damaged;

• Remain clean and free from stains, makeup marks, and odors caused after delivery;

• Include original tags, accessories, and other supplied components where reasonably applicable; and

• Be securely packaged for return, preferably using the original packaging.

You may reasonably try on clothing to assess its size and fit, as you would in a physical store.

Where permitted by law, handling beyond what is necessary to establish a product’s nature, characteristics, and functioning may result in a deduction reflecting its diminished value. This is not a restocking fee.

These voluntary return conditions do not prevent statutory claims for faulty, damaged, incorrect, or materially misdescribed goods. Original packaging is not required where applicable law provides a remedy without it.

3. How to Return an Item

Returns are made by mail. We do not offer in-store returns or a designated drop-off return service.

To start a return:

1. Email support@selovienne.com within the applicable return period.

2. Provide your order number, the items concerned, and your reason for return where applicable.

3. For damaged, faulty, or incorrect products, include photos or videos where reasonably possible.

4. We will provide the applicable return address and shipping instructions.

5. Securely package the items and retain your shipping receipt and tracking details.

Please contact us before mailing a parcel so that we can identify your return and provide the correct destination.

The business address listed in Section 12 is our contact address. Please obtain return instructions before sending goods there.

A statutory cancellation or withdrawal notice does not require our approval to take effect. Our return procedure does not restrict statutory rights or extend legal deadlines.

4. Return Labels and Shipping Costs

Change-of-Mind and Preference Returns

For non-defective returns, customers are responsible for arranging the shipment, obtaining the return shipping label, and paying the direct return postage.

This includes returns because:

• You changed your mind;

• You selected an incorrect size or color;

• The fit does not suit your preference; or

• You no longer want the item.

We do not routinely include return labels in outgoing parcels or provide prepaid labels for these returns.

Return postage depends on the parcel and destination. If the return destination is outside your country, international postage may apply. You may contact us before purchasing to ask about the return destination applicable to your order.

Faulty, Damaged, or Incorrect Products

We cover reasonable return shipping costs for products that are faulty, damaged, materially misdescribed, or different from what you ordered.

Depending on the circumstances, we may provide a prepaid label, reimburse reasonable postage, arrange collection or another return method, or resolve the issue without requiring a return.

Please contact us before arranging postage for these items and keep any receipts for costs to be reimbursed.

Restocking Fees

Selovienne does not charge restocking fees.

5. Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If an item is damaged, faulty, incorrect, or materially different from its description, contact support@selovienne.com.

Where available, provide:

• Your order number;

• A description of the issue;

• Photos or videos showing the item and the issue;

• Photos of the packaging; and

• A photo of the shipping label.

We will assess the issue and provide an appropriate remedy, which may include repair, replacement, or refund, in accordance with applicable law.

Your entitlement to a statutory remedy is not restricted solely because the product has been used, its original packaging is unavailable, or our voluntary 30-day window has expired.

6. Return Restrictions

Where permitted by applicable law, exceptions to change-of-mind returns may apply to:

• Products made to your specifications or clearly personalized; and

• Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

An item is not automatically excluded merely because it is clothing, lingerie, or swimwear. Any applicable hygiene exception must meet legal requirements and will be disclosed before purchase.

Any restriction on our voluntary return policy, including a “Final Sale” restriction, will be stated on the relevant product page before purchase.

Such restrictions do not remove applicable statutory cancellation rights or rights relating to faulty, damaged, incorrect, or misdescribed goods.

7. Exchanges

We do not offer direct exchanges for different sizes, colors, or products.

If you would like a different item, please return the eligible original product and place a separate new order.

This does not affect replacement remedies available for faulty or incorrect goods under applicable law.

8. Order Cancellations and Changes

If you need to change or cancel an order, email support@selovienne.com as soon as possible.

We will make reasonable efforts to assist before fulfillment begins. Once an order is being processed or has shipped, operational changes or shipment interception may no longer be possible.

This does not remove applicable statutory cancellation rights. If an order has already shipped, eligible goods may be returned under this policy.

If we cancel an order after collecting payment, we will issue the applicable refund promptly and within any legally required timeframe. No product return is required for goods that were never dispatched.

9. Refund Processing

Standard Return Refunds

For eligible returns from all supported countries, we will inspect the goods and issue the refund within 14 calendar days of receiving the return.

This period includes inspection and internal processing. It does not begin only after inspection or approval.

Where applicable law requires an earlier refund or a different starting point, including receipt of evidence of return, we will follow that requirement.

Refund Method

Refunds will be issued to the original payment method unless another method is expressly agreed with you where legally permitted.

We do not charge a fee for issuing a refund.

After we issue the refund, your bank or payment provider may require additional time to credit the funds to your account. This posting time is separate from our processing period.

Original Delivery Charges

Where statutory cancellation rules require it, we will refund the applicable standard outbound delivery charge paid for the cancelled purchase.

Any additional amount paid for a delivery upgrade is not refundable beyond the standard delivery amount unless required by law or otherwise agreed.

If no outbound shipping charge was paid, there is no outbound shipping charge to refund.

For voluntary change-of-mind returns outside an applicable statutory cancellation period, original delivery charges are generally not refundable unless required by law.

Refund Follow-Up

If we have not issued your refund within the applicable processing period, contact us with your order number and return tracking details.

If we have confirmed issuance but the funds have not appeared after 15 business days, contact your payment provider and let us know so that we can help investigate.

This follow-up period does not extend our refund processing commitment.

10. European Union and United Kingdom Cancellation Rights

For eligible online purchases, consumers in the European Union and United Kingdom generally have 14 calendar days to cancel without giving a reason, subject to statutory exceptions.

For goods, the cancellation period generally ends 14 days after you, or a person you nominate other than the carrier, receives the goods. Where goods in one order are delivered separately, applicable statutory rules may calculate this period from receipt of the last item.

To exercise this right, send a clear cancellation statement to support@selovienne.com or to the contact address in Section 12 before the cancellation period expires.

You may use the optional form below, but you do not have to.

After notifying us, send the goods back without undue delay and no later than 14 calendar days after your notification, unless we arrange collection. Please contact us promptly for return instructions.

You bear the direct return postage for non-defective goods as explained in Section 4, unless we agree to cover it or applicable law requires otherwise.

Statutory Cancellation Refunds

We will reimburse the payments due, including applicable standard outbound delivery costs, without undue delay and within 14 calendar days after being informed of your cancellation.

Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever occurs first.

Refunds will use the original payment method unless you expressly agree otherwise, and you will not incur a reimbursement fee.

Any permitted deduction for diminished value will be limited to handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning.

Our voluntary 30-day return policy supplements these rights and does not replace them.

Optional Cancellation Form

To: Selovienne
Email: support@selovienne.com
Contact address: 145 1st Ave N, Perham, Minnesota 56573, United States

I/We hereby give notice that I/we cancel my/our contract of sale for the following goods:

Goods:

Order number:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if submitted on paper:

Date:

Delete or omit whichever details do not apply.

11. Other Mandatory Consumer Rights

Customers retain all mandatory rights available under applicable consumer law.

For Australian consumers, nothing in this policy excludes applicable consumer guarantees under the Australian Consumer Law, including rights to an appropriate remedy for goods that fail to meet those guarantees.

Customers in Canada, the United States, the European Union, and the United Kingdom also retain applicable mandatory rights relating to defective goods, cancellations, refunds, and other remedies.

The voluntary 30-day return window is not a limit on the duration of statutory guarantees or other mandatory rights.

Where this policy conflicts with mandatory law, the legal requirement takes precedence.

12. Contact Information

Selovienne Customer Support

Email: support@selovienne.com

Phone: +1 (218) 346-7566

Business Contact Address:
145 1st Ave N
Perham, Minnesota 56573
United States

For product returns, please contact us first to obtain the applicable return address and instructions.