Contact Us

We are here to help with product questions, sizing, orders, shipping, returns, refunds, payments, and privacy requests.

Get in Touch

Selovienne Customer Support

Email: support@selovienne.com

Phone: +1 (218) 346-7566

Business Contact Address:
145 1st Ave N
Perham, Minnesota 56573
United States

This address is provided for business correspondence. Please contact us for return instructions before mailing any product. We do not offer walk-in shopping or in-person returns.

Customer Support Hours

Monday–Friday: 9:00 AM–5:00 PM Central Time (Minnesota)
Saturday and Sunday: Closed.

Our support hours follow Central Standard Time (CST) or Central Daylight Time (CDT), depending on the season.

Messages received outside these hours will normally be reviewed on the next business day.

Help Us Find Your Order

When contacting us about a purchase, please include:

• Your order number;

• The email address used at checkout;

• The item or items concerned; and

• A brief description of your question or issue.

For damaged, faulty, or incorrect items, please include photos of the product, packaging, and shipping label where reasonably possible.

Only provide information necessary for us to assist you. Do not send full payment-card numbers, CVV codes, passwords, or one-time verification codes.

Product and Sizing Questions

If you need help choosing a size or understanding a product description, email us with the product name or a link to the item.

Please check the size guide for the specific product, as fit and measurements may vary between styles.

Shipping and Tracking

We currently ship to Australia, Canada, France, Germany, Italy, the Netherlands, Portugal, Spain, the United Kingdom, and the United States, subject to delivery availability at checkout.

We offer free standard shipping on all accepted orders, with no minimum purchase requirement.

Our typical delivery timeframes are:

• Order processing: 1–3 business days;

• Transit after dispatch: 7–15 business days; and

• Estimated total delivery: 8–18 business days.

These estimates are subject to payment confirmation, necessary verification, and our order cut-off time. Public holidays, customs processing, and carrier disruptions may affect delivery.

Order Cut-Off Time

Our order cut-off time is 9:00 PM Pacific Time (Los Angeles), Monday through Friday, following PST or PDT depending on the season.

Orders placed at or after the cut-off, or on weekends, normally begin processing on the next business day. The cut-off does not guarantee same-day dispatch.

Customer support hours are separate from the order cut-off time.

For tracking questions, delayed deliveries, or missing parcels, contact us with your order number. Please review our Shipping Policy for complete details.

Returns and Refunds

To request a return under our voluntary return policy, email support@selovienne.com within 30 calendar days of delivery.

Please contact us before mailing a parcel so that we can provide the applicable return address and instructions.

For eligible non-defective returns, customers arrange the return shipment and label and pay the return postage. We cover reasonable return shipping costs for faulty, damaged, incorrect, or materially misdescribed products.

We do not charge restocking fees or offer direct exchanges for different sizes, colors, or products. This does not affect replacement remedies for faulty or incorrect goods.

For eligible returns, we inspect the goods and issue the refund within 14 calendar days of receiving the return, including inspection and internal processing. Earlier or different statutory deadlines apply where required.

Your bank or payment provider may require additional time to credit the funds after we issue the refund.

Please review our Return & Refund Policy for product-condition requirements, exceptions, statutory rights, and complete refund information.

Order Changes and Cancellations

If you need to change your delivery details or cancel an order, contact us as soon as possible.

We will make reasonable efforts to help before fulfillment progresses. Once an order has shipped, stopping or redirecting the parcel may not be possible.

This does not limit applicable statutory cancellation rights.

Payment Questions

For failed payments, duplicate charges, incorrect amounts, or refund questions, provide your order number and the transaction date and amount where available.

If you are unsure whether a payment succeeded, contact us before placing another order so that we can help check its status.

Please review our Payment Methods Policy for further information.

Privacy Requests

For questions about your personal information or to exercise an applicable privacy right, email support@selovienne.com.

Please use “Privacy Request” in the subject line where possible.

We may need to verify your identity before processing certain requests. Our Privacy Policy explains our data practices and applicable rights.

Complaints and Other Questions

If you have a concern about a product, delivery, refund, or customer-service experience, please send us the relevant details.

We will review the issue and seek an appropriate resolution under our store policies and applicable law. Contacting us does not restrict your right to pursue other available remedies.

Email: support@selovienne.com
Phone: +1 (218) 346-7566